Support
How can we help
Email support@snapmacroapp.com. Include your iPhone model, iOS version and what happened. Please do not send passwords or medical records.
Common questions
How do I cancel my subscription?
Subscriptions are managed by Apple, not by us. On iPhone open Settings, tap your name, tap Subscriptions, choose SnapMacro, then Cancel Subscription. You can also use apps.apple.com/account/subscriptions. Cancel at least 24 hours before renewal to avoid the next charge.
How do I restore a purchase on a new phone?
Open SnapMacro, go to Profile, then Restore purchases. Use the same Apple ID you bought with.
How accurate are the estimates?
Photo estimates are estimates. Each scan shows a confidence rating, and you can edit every item, portion and the dish name. Add oil, butter or sauce when the app asks, since those are the most commonly missed calories.
Why did I hit a daily limit?
Free use includes a small number of AI scans each day, and the count resets daily (UTC). SnapMacro Pro raises the limit. You can always add a meal manually.
How do I delete my data?
In the app go to Profile, then Delete all data. That erases your profile, meals, photos, weights and coach history from your device. Deleting the app also removes it. Our server does not keep your photos or messages. For questions about server-side counters, email us.
Can I export my data?
Yes. In Profile choose Export data (JSON).
Does SnapMacro read my Apple Health data?
Only if you allow it. You can turn Health read and write access on or off in Profile, or in the Health app.
The result looks wrong. What should I do?
Edit the items or portions on the result screen. If a scan fails repeatedly, check your connection and try again; a failed scan is not counted against your daily limit.